General FAQ


What is UandMyCar ?

We launched our activities with our partners in order to offer an affordable solution to those seeking to rent a car at reasonnable rates.

How do I join ?

In order to offer your vehicle for rent or to be able to rent a car yourself, you must first sign up on our website.

Following your sign up, we will proceed with several checks, including credit, claim records as well as your driving record.

If all your information and checks pass our minimum requirements, you will then have the privilege of renting a vehicle via UandMyCar.com.

How does it work ?

Rental :
1. Make a rental request.
2. Wait for confirmation of the availability of the vehicle by the owner.
Pickup :
1- Meet with the owner for rental pickup (with 2 valid pieces of identification)
2- Before taking ownership of the vehicle, sign the rental contract with the owner (UandMyCar form), while proceeding with a cursory inspection of the vehicle, indicating any apparent damage at the moment of the key exchange.
3- Provide and receive any important information regarding the rental with the owner.

What about the car eligibility ?

The vehicle must be less than 8 years old and have less than 80 000 miles' (120 000 kms) us. In case of the contrary, the vehicle will require an inspection and proof of this must be sent to us.

What about the user eligibility ?

In order to take advantage of the car lease between individuals program, you must first sign up on UandMyCar's website.
To sign up, you only need to fill out the registration form and provide us with the required documents :
1- Copy of your driving record.
2- Copy of your credit report.
3- A copy of your FCSA file.

Is UandMyCar free for users ?

It is absolutely FREE to register, search for cars and list cars to rent.

What is included in the rental fee ?

- The car rental cost, calculated on UandMyCar.com (depends on owner rate)
- Service fees
- 500$ deposit (refunded at the end of the rental)
- Applicable taxes

Does UandMyCar provide a Rental Contract ?

YES. UandMyCar provides to the registered users a Rental Agreement.

Are cars covered by Insurance ?

Coming soon...

What happens if a problem occurs with a rented car ?

In the case of an incident (flat tire, dead battery, breakdown, accident, etc) UandMyCar's roadside assistance offers full coverage. In no instance may you abandon the vehicle.

Owner FAQ


How do I list my car ?

Start by registering, then log on your account and click on "List a Car". Use the form to list your car and wait for it to be approved by UandMyCar staff.

Can I list more than a car ?

Yes. You can list more than one car, there is no limitation on the number cars the user lists.

How do I manage my listed car(s) and rental ?

On you personal dashboard, you can see your listed car(s), just click and manage !

How do I report a damage claim ?

You can report a damage claim by using our ticket support system.

What happens if there is a breach of rental contract ?

Log on to the Ticket Support System and report the breach. Don't forget to upload a copy signed of your Rental Agreement Contract.

When UandMyCar make the payment ?

UandMyCar deposit the payment ounce the rental transaction is closed without any reported problem.

Renter FAQ


How do I join as a renter ?

1- Register on UandMyCar.com
2- Confirm your registration par email
3- Complete your profile and upload your documents
4- Get verified by the administration
5- Once verified, you can start renting cars

How do I acquire the rented car ?

1- Make a rental request.
2- Wait for confirmation of the availability of the vehicle by the owner.
3- Meet with the owner for rental pickup (with 2 valid pieces of identification)
4- Sign the rental contract with the owner (UandMyCar Agreement), while proceeding with a cursory inspection of the vehicle, indicating any apparent damage at the moment of the key exchange.
5- Provide and receive any important information regarding the rental with the owner.

Who is allowed to drive the car ?

Only the renter mentionned in the Contract Agreement.

Are there any restrictions with a rental ?

It is not allowed to smoke in rental vehicles.
Animals are not authorized on board rental vehicles, except in the case that the owner has authorized and stipulated as such in the rental contract.

What about the fuel and the car cleaning ?

The fuel should be at the same level when the renter took possession of the car.
The Renter should return the car in a clean condition.

Is there any support during the rental period ?

UandMyCar staff is there for help during your rental period. You can join us by phone or through our Support System.

When will the fees be charged ?

All fees are charged on UandMyCar website before meeting with the car owner.

Is the payment secured ?

Yes. Payment Gateway is provided by one of the most secured on the Internet : Paypal !

  • smallog
  •   35 Smithfield Blvd S-178
         Plattsburgh, NY 12901
  •   1 -xxx -xxx -xxxx
  •   1 -xxx -xxx -xxxx
  • info@uandmycar.com